Dundalk-based Uniquely wins Customer Services Centre of the Year 2024

Dundalk based Irish Business Process Outsourcer (BPO), Uniquely, has become Ireland’s first outsourcer to win the Customer Services Centre of the Year award at the 2024 CCMA Irish Customer Contact & Shared Services Awards. 

The awards honour the outstanding achievements of Ireland’s customer contact and shared services industry over the last year. The competition has been fierce this year and all the shortlisted nominees represented the best of innovation, dedication, and excellence. 

As Uniquely’s Customer Engagement Centre turns 10 this year, this award follows its ‘Best Managed Companies’ Platinum Standard, awarded in September by Deloitte for superior business performance for the past eight years. Also, the company was officially recognised this year as one of the Best Workplaces in Ireland™ in 2024, based on direct feedback from employees.

Commenting on the prestigious CCAM win, Ger Teahon, CEO of Uniquely said: “We have been blessed with many awards but becoming the first outsourcer to win Contact Centre of the Year in Ireland by a body as highly regarded as the CCMA is the greatest accolade. We are so proud and honoured; we have been 10 years growing, learning, winning and losing and it feels like we are only getting started.

 “My sincerest and heartfelt congratulations to our whole team and genuine thanks to all our wonderful clients across Financial Services, Telecoms and Energy who trust us to represent them with their customers every day.”

Established in 2006, Uniquely boasts a wealth of experience in diverse markets, collaborating with various organisations to enhance customer engagement and satisfaction. Its expertise spans service solutions in sectors such as Financial Services, Energy, Medical Technology, Telecoms, Media, and Retail.

Uniquely has Customer Engagement Centres in Galway and Dundalk, field sales teams operating nationwide, as well as offices in Manchester, Glasgow and Birmingham - these locations were all chosen to optimise service delivery, foster collaboration and support local economies. The company partners with large Irish and International businesses such as AIB, Bord Gais Energy, Sky, Pinergy, SSE Airtricity and the Irish Red Cross.

Uniquely has also been awarded the Guaranteed Irish symbol for its commitment to excellence and innovation, local jobs and communities.