Burst on water main impacting customers in large parts of east Donegal

Uisce Éireann says it is responding to “a significant burst” on a trunk main which is impacting supply to customers in large parts of east Donegal.

The burst is affecting customers in the Lough Mourne public water supply zone, which includes Stranorlar, Ballybofey, Liscooley, Raphoe, Convoy, Rooskey, Carnowen, Beltany, Drumkeen, Stralongford, Admiran, Dunwiley, Cloghroe, and surrounding areas.

The utility said on Wednesday afternoon that customers in these areas may be experiencing disruptions to their supply as a consequence of the burst.

Repairs are expected to be completed by midnight on Wednesday but the work is “complex due to the nature of the burst”.

“Typically, it takes three to four hours following repairs for supply to restore to all customers affected by an unplanned outage,” Uisce Éireann said.

READ NEXT: Emergency meeting of Donegal County Council due ‘as soon as possible’

“ However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.  When water supply returns, some customers may notice discoloured water.  In the event of discolouration, running the cold kitchen tap will usually restore the water to a clear colour.”

Uisce Éireann said it acknowledges the inconvenience caused to customers by unplanned outages such as this and wishes to assure those impacted that all efforts are being made to repair the burst and restore normal supply as quickly as possible.

Vulnerable customers who have registered with Uisce Éireann receive direct communications for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit water.ie.

Uisce Éireann’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at water.ie.