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06 Sept 2025

'You don't look suicidal' man was told after going to A&E with thoughts of ending his life

After getting in touch with a suicide hotline, Luke was told by the operator to get up at 9am and take a cold shower, no matter how hard it is

'You don't look suicidal' man was told after going to A&E with thoughts of ending his life

"I guess this is a call for reform, not just for me, but for everyone who was experienced this," he said

 

A man by the name of Luke got in touch with Andrea Gilligan on Newstalk's Lunchtime Live segment on Monday, March 3, about the shocking and disheartening things mental health professionals said to him, after presenting to A&E twice due to suicidal ideations. 

The first time Luke sought help was in 2010, and then again 2020. Despite a decade of a gap, Luke says both A&E experiences were "an exact mirror" of each other. 

He said, "After informing my GP (of the suicidal thoughts), I was sent A&E, so I did what I was being asked to do, and I waited a few hours each time, but when I was seen by doctors on both occasions, I was told I didn't look suicidal."

Having the same invaliding experience for a second time in 2020, Luke was asked by a doctor in the hospital, "What do you want?" to which Luke replied, "I would like to see someone, maybe a psychiatrist?" 

This doctor informed the man that no one was available to see him for six weeks. Luke was then sent home. 

Speaking on this disappointment, Luke believes the issue is much bigger than people realise. 

He said, "In my own subjective experience, it tells me that this is a systemic problem, because from 2010 to 2020 the experience was exactly the same. So, it would seem that a large percentage of people who present with what I presented with are sent immediately to A&E, that seems to be a systemic thing."

No one contacted Luke once he was sent home, and this is when a shocking realisation occurred to him.
Luke said, "It's out of their hands, and it's then passed over to psychiatrists in the public system. So in my experience, that tells me that it's not their problem anymore. It's the public systems problem, and if it's six weeks (of a wait), well, that's just the way it is."
On his time with medical professionals, Luke could not believe the lack of resources, saying, "There actually wasn't any kind of diagnostic thing or interventional thing. There was no kind of treatment aspect. It was just a literal case of ticking boxes and asking questions." 
Still struggling with mental health after A&E failed him, Luke's mother got in contact with a suicide helpline herself, desperate to save her son from these dark thoughts. However, this too was a let down. 
He told Andrea, "It was very unfortunate, because the person my mother was talking to was shouting down the phone, and I actually wrote down what the person said, because I couldn't believe what I heard at the time."
Luke read, "'That man needs to get up at 9am every morning and take a cold shower, no matter how hard it is.'"
Being let down at every turn, Luke got in contact with the show because "this is a conversation that needs to keep going" and stated that the nation needs to know about just how terrible the lack of resources are for people in crisis. 
Above all, Luke wants change. 
"I guess this is a call for reform, not just for me, but for everyone who was experienced this," he concluded. 
If you have been affected by the issues raised in this article, please click here to avail of resources. 

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