Just two thirds of patients have positive experience with GPs, survey suggests

Just two thirds of Scots had a positive experience at their GP practice last year, a new survey shows.

The Health and Care Experience Survey received more than 130,000 responses, aimed at gauging how people experience the health service in Scotland.

When asked about their overall experience of their GP, 67% of respondents gave a positive rating, a drop of 12% from the previous survey and 23% from the first survey undertaken in 2009-10.

The exact same response was received by people who attended out of hours NHS services – a 12% drop in positive experience to 67%.

GP services were further disrupted last year because of the ongoing pandemic, forcing more patients to be seen by phone or virtually to avoid the spread of the virus.

The survey suggests a 49% drop to 37% of patients being seen by GPs face to face, compared to 57% who were seen by phone appointment, an increase of 46%.