All the updated news related to call handling

All the news related to call handling updated in real time

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Scotland

New police call handling system ‘instrumental’ during pandemic, review finds

Police Scotland’s new call handling system was “instrumental” in enabling the force to maintain an appropriate level of service throughout the pandemic, according to a new report. Changes to the police call handling procedures were recommended by HM ...

31 Aug 2022 at 16:35

Scotland

Technical fault caused Police Scotland to lose recordings of non-emergency calls

Police Scotland has confirmed it has lost a “quantity” of recordings of phone calls made to the non-emergency 101 phone number. The BBC has reported up to 100,000 archived recordings were lost as a result of a technical fault in the force’s call ...

18 Jul 2025 at 14:13

Years
2025

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