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Water firms’ complaints processes labelled ‘a sham’ by bill boycotters

Water bill boycotters have labelled complaints processes in the industry “a sham” and not fit for purpose as they protest against firms’ handling of waste water disposal. In an open letter to Environment Secretary Therese Coffey, around 50 customers ...

21 Sept 2023 at 14:20

Southern Water and Thames Water ‘standout poor performers’ driving complaints

Southern Water and Thames Water were the “standout poor performers” driving customer complaints over the past year, a watchdog has reported. The Consumer Council for Water (CCW) said the more than 20 million people served by Thames Water and ...

05 Oct 2023 at 09:33

Water bills set to rise by £7 a year

Water bills are set to rise from April, it has been announced, adding to the cost of living crisis due to hit households across the country. The average water and sewerage bill will go up by 1.7% in the next financial year, far below annual ...

04 Feb 2022 at 12:25

Two in five households will struggle with water bill increases, report warns

Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by the regulator Ofwat, according to a report. Overall, 40% of water customers said they would find ...

06 Nov 2024 at 15:47

Households set to learn water bills to rise by at least 20% over next five years

Households in England and Wales are set to learn their water bills will rise by at least 20% by 2030 to fix the “twin crisis” of pollution and shortages. Ofwat is expected to announce on Thursday that charges will increase by more ...

18 Dec 2024 at 13:00

Why are water bills going up so much, and what does it mean for consumers?

Household water bills in England and Wales will rise by an average of £157 over the next five years, following a ruling by the industry regulator. The increase has sparked anger from consumer groups, after many firms’ dire ...

19 Dec 2024 at 12:00

Too many households let down and abandoned after sewer floods – report

Water firms are leaving too many households feeling “let down and abandoned” after sewer flooding, according to a joint report from the regulator and watchdog. Customers who have repeatedly experienced sewer flooding said ...

27 Nov 2024 at 16:49

Household water complaints spike amid environment and meter concerns

Unresolved household complaints to water firms have spiked amid discontent over sewage spills, billing mistakes and problems with water meters, an annual report shows. The number of complaints escalated to the Consumer ...

03 Oct 2024 at 07:03

Campaigners and industry respond to ‘once-in-a-generation’ water reform report

Environmental campaigners and consumer groups have offered sharply contrasting responses to a landmark report calling for an overhaul of the water industry in England. Mike Keil, chief executive of the Consumer ...

22 Jul 2025 at 12:58

Why are water bills going up so much?

Household water bills in England and Wales are to rise by an average of £123 from April 1, equating to an increase of around £10 a month. The rise, confirmed by industry body Water UK, will take the average ...

30 Jan 2025 at 10:07

Yearly water bills to rise by average £123 from April 1

Households in England and Wales will see an average £123 or 26% increase to their yearly water bill from April 1, final figures show. The rise, confirmed by industry body Water UK, will take the average ...

30 Jan 2025 at 15:17

Household complaints to water watchdog soar to highest level in nine years

Household complaints to the water customer watchdog have soared to their highest level in nine years amid the steepest bill rises since the privatisation of the industry. The Consumer Council for Water ...

10 Sept 2025 at 00:01

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