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Water firms urged to be more ‘creative’ in how they charge customers

Water firms have been encouraged to be more “creative” in how they charge customers to help them cut bills and save supplies. Under new Ofwat rules, Affinity Water, which supplies households across south-east England, will charge around 1,500 ...

28 Mar 2023 at 10:20

Southern Water and Thames Water ‘standout poor performers’ driving complaints

Southern Water and Thames Water were the “standout poor performers” driving customer complaints over the past year, a watchdog has reported. The Consumer Council for Water (CCW) said the more than 20 million people served by Thames Water and ...

05 Oct 2023 at 09:33

Watchdog to probe South East Water for ‘failing’ customers over supply

The water watchdog has launched an investigation into South East Water over its service to households after “too many customers have been failed too often” by the supplier. Ofwat, which regulates water firms in England and Wales, said it is ...

16 Nov 2023 at 12:55

Water bills to rise by 6% from April

The average household water and sewerage bill in England and Wales will rise by 6% or about £27 to £473 a year from April 1, the industry has confirmed. Wessex Water and Anglian Water are at the top end of the scale, with average bills set ...

02 Feb 2024 at 14:21

Water firms failing to meet agreed investment in networks – Ofwat

Water firms are failing to invest as much as they promised to fix their networks, including improving sewage treatment and reducing spills into the environment, the regulator has warned. Ofwat said between 2020 and 2022, 14 companies ...

06 Dec 2022 at 11:37

Ofwat names six ‘worst performing’ water firms

Ofwat has named the six worst performing water firms as it said the industry is “falling short” in “too many areas”. The regulator singled out Northumbrian Water, Southern Water, South West Water, Thames Water, Welsh Water and ...

08 Dec 2022 at 13:41

Household water bills in England and Wales to rise by 7.5% from April

Households in England and Wales will see the largest increase to their water bills in almost 20 years from April when they rise to an average £448 a year. Industry body Water UK said the 7.5% increase would see customers pay ...

02 Feb 2023 at 10:47

Water bills set to rise by £7 a year

Water bills are set to rise from April, it has been announced, adding to the cost of living crisis due to hit households across the country. The average water and sewerage bill will go up by 1.7% in the next financial year, ...

04 Feb 2022 at 12:25

City

Household water bills to rise by £19 a year under draft proposals

Household water bills in England and Wales are to rise by an average £19 a year over the next five years – a third less than the increase requested by companies, under draft proposals announced by Ofwat. The regulator said ...

11 Jul 2024 at 11:24

City

Increases to household water bills a ‘bitter pill’ – Chancellor

Chancellor Rachel Reeves has described a planned average 21% increase to water bills as a “bitter pill” for consumers amid the sewage pollution scandal and cost-of-living crisis. Household water bills in England and Wales ...

11 Jul 2024 at 16:20

City

Sir Keir Starmer urges ‘personal responsibility’ at water firms amid bills hikes

Sir Keir Starmer has called for more “personal responsibility” at the top of the water industry, following news of a 21% hike to planned average bills despite the sewage pollution scandal and cost-of-living crisis. ...

11 Jul 2024 at 17:00

Two in five households will struggle with water bill increases, report warns

Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by the regulator Ofwat, according to a report. Overall, 40% of water customers ...

06 Nov 2024 at 15:47

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