All the updated news related to consumer council for water

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Water firms failing to meet agreed investment in networks – Ofwat

Water firms are failing to invest as much as they promised to fix their networks, including improving sewage treatment and reducing spills into the environment, the regulator has warned. Ofwat said between 2020 and 2022, 14 companies underspent ...

06 Dec 2022 at 11:37

Household water complaints spike amid environment and meter concerns

Unresolved household complaints to water firms have spiked amid discontent over sewage spills, billing mistakes and problems with water meters, an annual report shows. The number of complaints escalated to the Consumer Council for Water (CCW) ...

03 Oct 2024 at 07:03

Watchdog to probe South East Water for ‘failing’ customers over supply

The water watchdog has launched an investigation into South East Water over its service to households after “too many customers have been failed too often” by the supplier. Ofwat, which regulates water firms in England and Wales, said it is ...

16 Nov 2023 at 12:55

Households set to learn water bills to rise by at least 20% over next five years

Households in England and Wales are set to learn their water bills will rise by at least 20% by 2030 to fix the “twin crisis” of pollution and shortages. Ofwat is expected to announce on Thursday that charges will increase by more than 20% ...

18 Dec 2024 at 13:00

Ofwat names six ‘worst performing’ water firms

Ofwat has named the six worst performing water firms as it said the industry is “falling short” in “too many areas”. The regulator singled out Northumbrian Water, Southern Water, South West Water, Thames Water, Welsh Water and Yorkshire ...

08 Dec 2022 at 13:41

Why are water bills going up so much, and what does it mean for consumers?

Household water bills in England and Wales will rise by an average of £157 over the next five years, following a ruling by the industry regulator. The increase has sparked anger from consumer groups, after many firms’ dire records on ...

19 Dec 2024 at 12:00

Too many households let down and abandoned after sewer floods – report

Water firms are leaving too many households feeling “let down and abandoned” after sewer flooding, according to a joint report from the regulator and watchdog. Customers who have repeatedly experienced sewer flooding said inadequate ...

27 Nov 2024 at 16:49

Water firms urged to be more ‘creative’ in how they charge customers

Water firms have been encouraged to be more “creative” in how they charge customers to help them cut bills and save supplies. Under new Ofwat rules, Affinity Water, which supplies households across south-east England, will charge ...

28 Mar 2023 at 10:20

Southern Water and Thames Water ‘standout poor performers’ driving complaints

Southern Water and Thames Water were the “standout poor performers” driving customer complaints over the past year, a watchdog has reported. The Consumer Council for Water (CCW) said the more than 20 million people served by ...

05 Oct 2023 at 09:33

‘Unprecedented’ fall in water firm customer satisfaction amid pollution failings

Consumer trust in water companies risks being “irreversibly damaged” unless they see a sustained improvement in the sector’s care of the environment, an annual survey has found. Household satisfaction with water companies ...

22 May 2024 at 00:01

Water bills to rise by 6% from April

The average household water and sewerage bill in England and Wales will rise by 6% or about £27 to £473 a year from April 1, the industry has confirmed. Wessex Water and Anglian Water are at the top end of the scale, ...

02 Feb 2024 at 14:21

City

Increases to household water bills a ‘bitter pill’ – Chancellor

Chancellor Rachel Reeves has described a planned average 21% increase to water bills as a “bitter pill” for consumers amid the sewage pollution scandal and cost-of-living crisis. Household water bills in England and ...

11 Jul 2024 at 16:20

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