All the updated news related to customer satisfaction

All the news related to customer satisfaction updated in real time

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Personal Finance

Digital banks beat high street lenders in customer satisfaction survey

Britain’s digital banks have held on to the top spots in customers’ rankings of personal and business bank accounts, muscling ahead of high street lenders for another year. Monzo was voted the best provider for individuals and businesses in a survey ...

15 Aug 2023 at 15:32

What are the latest penalties for water firms, and will they reduce bills?

Water companies were yet again in the spotlight on Tuesday after Ofwat forced them to hand a collective £157.6 million back to customers for underperformance. The regulator said firms were missing their targets on pollution, leaks and customer ...

08 Oct 2024 at 14:49

Customer satisfaction at lowest level since 2010 – report

Customer satisfaction across the UK is at its lowest level since 2010 and is threatening the nation’s economic recovery, according to a report. The latest UK Customer Satisfaction Index (UKCSI) stands at 75.8 out of 100, a drop of 0.8 points ...

09 Jul 2024 at 09:28

Chase overtakes Monzo as Britain’s favourite bank, survey shows

JP Morgan’s Chase has overtaken Monzo as Britain’s favourite bank, as digital providers continue to outperform the high street giants, according to a survey of thousands of banking customers. The Competition and Markets Authority (CMA) ...

17 Feb 2025 at 12:27

Major broadband providers outperformed by smaller rivals in annual survey

Major broadband providers including BT, Sky, TalkTalk and Virgin Media have been outperformed by smaller rivals in an annual customer satisfaction survey. Which? has advised unhappy customers to shop around for better service, value ...

20 Mar 2025 at 00:01

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