All the updated news related to customs service

All the news related to customs service updated in real time

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Energy firms’ customer service plummets at worst possible time – Citizens Advice

Householders are experiencing plummeting standards of customer service from their energy suppliers – including rising call waiting times – as their bills soar, according to Citizens Advice figures. Customer service is at its worst since 2017 as ...

08 Apr 2022 at 01:25

City

Covid-19 issues behind record high in complaints to firms, survey finds

A record 13% of people have made a complaint to a company in the past year, a long-running customer satisfaction survey has found. Covid-19-related product availability and service reliability issues are behind the slew of problems, according ...

25 Jan 2022 at 01:25

City

Parcel firms must ‘substantially’ improve complaints handling, warns watchdog

Parcel firms “must get better” at handling customer complaints after around a quarter of people have had problems when raising issues with deliveries, regulator Ofcom has warned. The watchdog confirmed a raft of measures first set out last ...

18 Jul 2022 at 13:14

National News

Passport customer service office set to double its staff numbers

Staff at the passport customer service hub is set to double in the coming weeks, it has been confirmed. There had been criticism of the difficulties encountered trying to contact the customer service office, with one TD claiming that a ...

02 Jun 2022 at 20:33

Local News

Passport customer service office set to double its staff numbers

02 Jun 2022 at 16:33

Personal Finance

Some firms need to step up preparations for new consumer duty – City regulator

Some firms could be at risk of struggling to apply a new consumer duty effectively when it comes into force in six months’ time, according to the City regulator. The consumer duty will set clearer and higher standards of consumer ...

25 Jan 2023 at 00:01

Personal Finance

Hanging on the telephone: Long call waiting times ‘are top frustration’

Being kept waiting on the telephone is the top frustration for customers when dealing with businesses and other organisations, according to a survey commissioned by the Association of British Insurers (ABI). Automated call ...

21 Feb 2023 at 00:01

Energy firms’ customer service standards fall to record low – Citizens Advice

Energy firms’ customer service standards have fallen to a record low amid rising waiting times for help with soaring bills, Citizens Advice has warned. The charity is calling on companies to urgently improve their ...

01 Jul 2022 at 01:01

Third of service workers consider quitting because of abusive customers

Nearly a third of service workers have considered leaving their role because of customer hostility, research shows. New data from the Institute of Customer Service has revealed that many workers have taken sick ...

13 Nov 2023 at 09:30

City

E.On Next to pay compensation to 500,000-plus customers for poor call services

Power supplier E.On Next has been ordered to pay £5 million in compensation to more than 500,000 customers for “unacceptable” call services. Ofgem said a review of customer service standards and ...

14 Jun 2023 at 08:23

Abuse of shop workers rises again as staff blame cost-of-living stress

Abuse and violence towards shop workers and service staff is on the rise again as new penalties come into force, according to research. A quarter of staff who have faced increased hostility ...

28 Jun 2022 at 01:01

Personal Finance

49% of people ‘have found information provided by banks hard to understand’

Nearly half (49%) of people say the information supplied by banks and financial services providers has been fairly or very difficult for them to understand, according to a survey. Some 44% ...

30 Mar 2023 at 00:01

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