All the updated news related to energy firms

All the news related to energy firms updated in real time

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Energy firms’ customer service standards fall to record low – Citizens Advice

Energy firms’ customer service standards have fallen to a record low amid rising waiting times for help with soaring bills, Citizens Advice has warned. The charity is calling on companies to urgently improve their customer service and ensure staff ...

01 Jul 2022 at 01:01

Energy firms urged to tackle customer service failings in annual Which? ranking

Energy firms have been urged to improve “unsatisfactory” customer service as several major providers fell to the bottom of an annual league table. While British Gas came bottom in Which?’s annual energy firm survey, the watchdog found there was ...

19 Jan 2024 at 00:01

Thousands to receive compensation over force-fitting of prepaid energy meters

Thousands of energy customers who had prepayment energy meters (PPMs) force-fitted are to receive compensation or have their debts written off, Ofgem has said. The regulator announced that eight companies will hand out compensation and support ...

28 May 2025 at 11:28

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