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Evri and Yodel the worst parcel firms at helping their customers – Ofcom

Evri and Yodel are the worst parcel firms at helping their customers, while Amazon and DHL are the best performers, according to an Ofcom report. Although 78% of parcel recipients are satisfied with delivery firms, two-thirds (67%) have had an issue ...

29 Oct 2024 at 09:16

City

Evri deliveries jump 12% as parcel firm shrugs off storm disruption

Delivery giant Evri has revealed that parcel volumes jumped over the key festive period despite disruption from storms in the run up to Christmas. The parcel firm said it was boosted by soaring demand after Black Friday, as cash-strapped shoppers ...

03 Jan 2025 at 00:01

MP questions whether Evri should be investigated for ‘poor customer service’

An MP has questioned whether Evri should be investigated over its “poor customer service” after the parcel firm apologised for ongoing UK-wide delays. During Prime Minister’s Questions on Wednesday, Labour MP Carolyn Harris said “Does the Prime ...

11 Jan 2023 at 14:36

Some 70% of consumers have received scam message from ‘trusted source’ – survey

Some 70% of UK consumers have received a scam message that appeared to come from a trusted source such as a delivery company, bank or government body, according to a survey. More than half of those targeted (56%) believe the attempt used AI, ...

25 Aug 2025 at 00:01

City

Evri merges with DHL UK ecommerce arm to form parcel giant

Evri is to merge with rival DHL’s UK ecommerce business in a move which will create one of the UK’s largest delivery firms. German-owned DHL Group will acquire a “significant minority stake” in Evri as part of the deal. The two operations, ...

14 May 2025 at 11:52

Evri announces partnership with disability charity Scope

Parcel delivery firm Evri has announced a partnership with disability equality charity Scope aimed at improving doorstep deliveries for people with a condition or impairment. More options will be offered for those who might need longer, ...

10 Oct 2024 at 00:01

City

Evri invests £46m in customer service improvements ahead of Christmas

Delivery giant Evri has said it is investing £46 million to boost its customer service and operations ahead of the busy Christmas period. It said this will include a new automatic call-back service, through a new phone line, to help ...

10 Nov 2023 at 00:01

‘Nearly 15 million online shoppers faced parcel delivery problem in last month’

More than a third of online shoppers – almost 15 million people – experienced a problem with a parcel delivery in the last month, according to an annual Citizens Advice study. Just before a Black Friday and Christmas shopping surge,...

21 Nov 2024 at 00:01

Courier murdered by van thief, jury told

A courier was murdered after he was run over by a thief who had stolen his van, a court heard. Mark Lang, 54, suffered fatal injuries as he was dragged hundreds of metres by his vehicle after trying to stop Christopher Elgifari, ...

15 Nov 2023 at 13:17

Evri worst performing parcel firm for second year running

All of the UK’s major parcel firms are continuing to fail consumers amid calls for regulator Ofcom to consider fining them if they cannot improve their service. Evri, formerly known as Hermes, alongside Yodel, DPD and Amazon ...

18 Nov 2022 at 08:53

Post Office urges customers to send parcels before busiest day on December 8

The Post Office has urged people to organise sending their parcels ahead of the expected busiest day at its branches on December 8. Britons are planning on sending more gifts this Christmas compared to last year – up from ...

01 Dec 2025 at 00:01

Evri and Yodel at bottom of delivery firm customer satisfaction survey – Ofcom

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the regulator has found. Amazon and FedEx have jointly taken the top spot in Ofcom’s customer ...

22 Oct 2025 at 11:41

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