All the updated news related to housing ombudsman

All the news related to housing ombudsman updated in real time

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Gove tells housing association of ‘deep disappointment’ at complaints failings

The Housing Secretary has told England’s largest social housing landlord he is “deeply disappointed” after investigations found failings in its handling of complaints over leaks, damp, mould and pest control problems. Michael Gove said Clarion ...

23 May 2022 at 17:34

Housing boss refuses to resign over death of two-year-old boy caused by mould

A housing boss responsible for the flat where a two-year-old boy died due to mould has refused to resign, claiming that conversations about his position have “begun to overshadow” the tragedy. Under chief executive Gareth Swarbrick, Rochdale ...

17 Nov 2022 at 22:36

Social housing residents’ vulnerabilities too often missed, says ombudsman

Grief and financial distress must be considered among factors that can make a social housing resident vulnerable, according to a new report calling for a Royal Commission with the aim of forming a long-term plan for the sector. The Housing ...

23 Jan 2024 at 00:01

Residents treated in dismissive ways at Awaab Ishak housing association – report

Refugees were considered “lucky” to have a roof over their heads at a housing association where a young boy died after exposure to mould, a report has found. Rochdale Boroughwide Housing (RBH) had a culture of “othering” which saw staff ...

28 Mar 2023 at 15:36

Social housing complaints probed by ombudsman hit record high

The social housing sector saw a more than four-fold increase in the most serious findings of failures or delays by landlords in the past year in what the ombudsman branded a “sobering overview” of the situation across England. There ...

17 Oct 2023 at 00:01

England’s largest housing association accused by Gove of failing tenants

A housing association which has received a string of severe maladministration notices has been accused by the Housing Secretary of “once again” failing its tenants. Michael Gove said Clarion Housing Group had “failed its tenants ...

01 Dec 2022 at 17:43

Ombudsman expedites three investigations into landlord after toddler’s death

The housing ombudsman is expediting three investigations into the landlord of a two-year-old boy who died after suffering prolonged exposure to mould in a housing association flat. Awaab Ishak, two, died in December 2020 from a ...

17 Nov 2022 at 12:35

Damp and mouldy homes still an issue as Awaab’s Law comes in, campaigners warn

Almost a quarter of social renters have issues of damp, mould or cold in their homes, a survey has suggested as new rules came into effect forcing landlords to act quicker on fixing such issues. Social housing landlords in ...

27 Oct 2025 at 14:49

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