All the updated news related to institute of customer service

All the news related to institute of customer service updated in real time

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Third of service workers consider quitting because of abusive customers

Nearly a third of service workers have considered leaving their role because of customer hostility, research shows. New data from the Institute of Customer Service has revealed that many workers have taken sick leave after facing abuse, as a group ...

13 Nov 2023 at 09:30

Abuse of shop workers rises again as staff blame cost-of-living stress

Abuse and violence towards shop workers and service staff is on the rise again as new penalties come into force, according to research. A quarter of staff who have faced increased hostility said they believe this increase is partly due to the ...

28 Jun 2022 at 01:01

Customer complaints ‘costing businesses over £9bn a month in lost staff hours’

Customer complaints have reached an all-time high and have cost businesses more than £9 billion a month in staff hours, according to new figures. The Institute of Customer Service’s Customer Satisfaction Index (UKCSI) revealed that 17.3% of ...

05 Jul 2022 at 01:01

Customer satisfaction at lowest level since 2010 – report

Customer satisfaction across the UK is at its lowest level since 2010 and is threatening the nation’s economic recovery, according to a report. The latest UK Customer Satisfaction Index (UKCSI) stands at 75.8 out of 100, a drop of 0.8 ...

09 Jul 2024 at 09:28

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