All the updated news related to public service ombudsman

All the news related to public service ombudsman updated in real time

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Scotland

Complaints closed by public service watchdog up 10%

Scotland’s public sector watchdog dealt with a 10% increase in complaints in 2022/23, according to new statistics. The Scottish Public Services Ombudsman (SPSO) closed 3,829 cases – an increase of 337 on 2021/21 data. Ombudsman Rosemary Agnew ...

01 Jun 2023 at 10:01

Home

Communities Department Capita 'assessment' contract decision slammed

The decision by the Department for Communities (DfC) to re-appoint Capita to carry out assessments for Child Disability Living Allowance (DLA) has been slammed by local anti-poverty campaigner, Sinéad Quinn. Capita will also carry out ...

10 Jul 2023 at 12:33

Local News

Unacceptable that patients on waiting lists are left in dark, says McLaughlin

SDLP Foyle MLA Sinéad McLaughlin has said it is unacceptable that patients on waiting lists are being left in the dark, following the publication of a new report by the Northern Ireland Public Services Ombudsman. As part of the ...

15 Jun 2023 at 18:33

Home

Significant failings at care home ‘may have shortened mother’s life’

An investigation into a County Derry care home found that a patient's dentures were lodged in her throat for 24 hours before being detected. A report by the Northern Ireland Public Services Ombudsman found ‘significant ...

06 Dec 2022 at 14:33

Scotland

Health board told to apologise after knee surgery patient died from blood clot

A health board has been ordered to apologise to the family of a patient who died after developing a blood clot following knee surgery. The 51-year-old ruptured the patella tendon of their left knee in a fall and ...

22 May 2024 at 18:36

Local News

Ombudsman to investigate NI Housing Executive

The Northern Ireland Housing Executive is to undergo an ombudsman investigation. The Northern Ireland Public Services Ombudsman, Margaret Kelly, who made the announcement, described access to good quality ...

26 Jun 2025 at 10:33

Northern Ireland

Ombudsman to investigate NI Housing Executive

25 Jun 2025 at 20:37

Northern Ireland

Ombudsman says waiting list failures amount to ‘systemic maladministration’

A report into how patients on healthcare waiting lists in Northern Ireland are kept informed has said that “repeated failures” across the system amount to systemic maladministration. Margaret ...

15 Jun 2023 at 00:01

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