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Personal Finance

Vulnerable customers encouraged to open up to financial firms

Two-fifths of people who have had experiences that could make them classed as vulnerable customers by financial firms do not realise they could be defined in this way, a survey indicates. The risk of being vulnerable could be increased by people ...

28 Jul 2025 at 15:44

Personal Finance

Fifth of financial services customers ‘leave reviews after poor experiences’

Only one in five (20%) people leave a review when they have had a poor experience with a financial services provider, a survey has found. But more than half (52%) of those who do leave reviews said they have received a better outcome as a ...

06 May 2025 at 09:02

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