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Big broadband firms ‘mediocre at best’ ahead of inflation-busting price rises

The biggest broadband firms are providing a service that is “mediocre at best” as consumers brace themselves for inflation-busting price increases. TalkTalk has been rated the worst major broadband provider, losing out to smaller firms such as Zen, ...

29 Mar 2023 at 00:01

City

Energy supplier Utility Warehouse treats 100 partners to luxury Maldives trip

Utility Warehouse has sent around 100 people who promote its services to their friends and families on an all-expenses paid holiday in the Maldives. The company’s so-called partners – who are not employees – were treated to a stay at the OBLU ...

14 Feb 2023 at 12:19

Ofgem demands ‘immediate and urgent’ action over energy direct debits

Ofgem has told a number of energy suppliers to take “immediate and urgent action” after finding a range of weaknesses or failings in the way they charge customers direct debits. The regulator found five suppliers – Ecotricity, Good Energy, ...

13 Jul 2022 at 14:05

Broadband customers plagued by issues despite inflation-busting price hikes

More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest “broadband satisfaction survey” by Which? ...

04 Jul 2023 at 00:01

Best and worst energy firms revealed as customer choice slowly returns

Octopus Energy, Utility Warehouse and 100Green have been named the best energy providers in an annual survey by watchdog Which? British Gas, Scottish Power and Ovo Energy languish at the bottom of the rankings, based on the experiences ...

17 Jan 2025 at 00:01

TalkTalk and O2 top Ofcom quarterly complaints figures

TalkTalk was the most complained-about broadband provider and O2 continued to attract the most complaints among mobile firms, latest Ofcom figures show. There was a slight decrease in the number of complaints made between July and ...

13 Feb 2025 at 16:40

Thousands to receive compensation over force-fitting of prepaid energy meters

Thousands of energy customers who had prepayment energy meters (PPMs) force-fitted are to receive compensation or have their debts written off, Ofgem has said. The regulator announced that eight companies will hand out ...

28 May 2025 at 11:28

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