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Consumer group wants airlines fined over flight chaos

Airlines should be fined for ignoring passengers’ rights, a consumer group has claimed. Which? called for aviation regulator the Civil Aviation Authority to be given “teeth” following travel chaos in the run-up to Easter. Hundreds of flights have ...

13 Apr 2022 at 17:25

Personal Finance

Six in 10 people ‘have made changes to cover surging cost of essentials’

Six in 10 (59%) people have made changes to their lifestyle or finances to cover the cost of essentials in the past month, according to Which? Changes included cutting back on essentials, borrowing from family and friends, taking out loans or ...

27 Apr 2022 at 01:25

Personal Finance

More people ‘could turn to cash to manage squeezed finances’

Just over half of regular cash users say it helps them to keep track of their spending, according to Which? Some 54% of people surveyed for the consumer group regularly use cash, mostly alongside other payment methods. Of those who regularly ...

06 May 2022 at 01:25

Personal Finance

Drivers urged to ‘read the small print’ for insurance exclusions

Motorists risk being left with an unexpected and hefty bill if they do not check their insurance small print for “loopholes”, Which? has warned. The consumer group, which analysed 49 policies from insurers, said it had found some gaps in ...

23 Feb 2022 at 01:25

City

Cashback in shops ‘not enough on its own to plug gaps in fragile cash system’

Nearly half of people are unlikely to request cashback at the till in shops and such initiatives will not be enough on their own to plug gaps in the UK’s “fragile” cash system, according to Which? A survey carried out for the consumer ...

18 Jan 2022 at 01:26

City

Scammers redirecting people to official Post Office website in ‘convincing’ con

People should watch out for an “extremely convincing” scam which may redirect victims to the official Post Office website, Which? has warned. The consumer group said it has seen variations of texts claiming a parcel delivery has ...

19 Jan 2022 at 17:56

British Gas pledges to donate 10% of profit as energy price cap expected to rise

British Gas has pledged to donate 10% of its profits during the energy crisis to help people struggling with rising bills. The money will be provided through the British Gas Energy Support Fund, which gives grants to those most ...

25 Aug 2022 at 11:08

Avoid ‘worthless’ extended warranties on tech and appliances, consumers told

Consumers should avoid “worthless” extended warranties on technology and appliances to save cash as they face the cost-of-living squeeze, according to Which? Extended warranties from some of the UK’s biggest retailers are not ...

25 Jun 2022 at 01:01

Google Chrome only blocking a quarter of phishing websites, researchers claim

Google’s Chrome web browser is only preventing users from visiting around a quarter of suspicious sites that are likely to be part of phishing scams, Which? has claimed. The consumer group said a study searching the web ...

25 May 2022 at 11:34

Personal Finance

Fraud victims waiting ‘for long periods’ on bank phonelines to report crime

People who believe they may have fallen victim to fraud could be left hanging on some banks’ phonelines for as long as an hour, a Which? investigation suggests. Fraud victims, including those defrauded by authorised ...

24 May 2022 at 01:01

Hundreds of grocery items more than 20% pricier over last two years – Which?

Consumers have seen the price of hundreds of popular grocery items rise by more than 20% over the last two years alongside a drop in supermarket discounts and budget ranges, a study has found. Which? found that the ...

21 May 2022 at 01:01

Which? demands stronger safeguards for online shoppers using ‘pay later’ deals

Online shoppers need stronger safeguards to protect them from buy now pay later (BNPL) products because many do not realise it is a form of debt, a watchdog has warned. Which? said “most” of the 30 BNPL users it ...

06 Jan 2022 at 01:25

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