All the updated news related to yodel

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Evri apologises for parcel delivery delays across UK

Parcel firm Evri has apologised to customers across the UK who are still waiting for delayed Christmas deliveries. The firm said staff shortages, Royal Mail strikes and bad weather have contributed to the problems and it is working to sort them out. ...

11 Jan 2023 at 13:43

MP questions whether Evri should be investigated for ‘poor customer service’

An MP has questioned whether Evri should be investigated over its “poor customer service” after the parcel firm apologised for ongoing UK-wide delays. During Prime Minister’s Questions on Wednesday, Labour MP Carolyn Harris said “Does the Prime ...

11 Jan 2023 at 14:36

Evri worst performing parcel firm for second year running

All of the UK’s major parcel firms are continuing to fail consumers amid calls for regulator Ofcom to consider fining them if they cannot improve their service. Evri, formerly known as Hermes, alongside Yodel, DPD and Amazon Logistics failed ...

18 Nov 2022 at 08:53

Parcel firms deliver ‘miserable’ service for the third year running

Parcel firms have delivered a “miserable” service to consumers for the third year running, according to an annual survey by Citizens Advice. Evri and Yodel ranked at the bottom of the charity’s league table, both managing an overall score ...

16 Nov 2023 at 09:34

City

Courier giant Yodel bought by rival-led consortium in rescue deal

Courier firm Yodel has been snapped up in a last-minute rescue deal by a consortium led by rival operator Shift. The parcel delivery giant, which had been owned by the Barclay family, secured the deal amid reports last week it was lining ...

13 Feb 2024 at 11:21

Consumers will become ‘less obsessed’ with home deliveries – parcel firm boss

Consumers will become “less obsessed” with home deliveries as awareness of the “sustainability argument” for sending parcels to collection points grows, according to an industry leader. Mike Hancox, chief executive of delivery company ...

19 Jun 2023 at 09:39

‘Nearly 15 million online shoppers faced parcel delivery problem in last month’

More than a third of online shoppers – almost 15 million people – experienced a problem with a parcel delivery in the last month, according to an annual Citizens Advice study. Just before a Black Friday and Christmas shopping surge, ...

21 Nov 2024 at 00:01

Evri and Yodel the worst parcel firms at helping their customers – Ofcom

Evri and Yodel are the worst parcel firms at helping their customers, while Amazon and DHL are the best performers, according to an Ofcom report. Although 78% of parcel recipients are satisfied with delivery firms, two-thirds (67%) ...

29 Oct 2024 at 09:16

City

Poland’s InPost takes over Yodel to create one of UK’s largest delivery firms

Polish parcel locker firm InPost has announced it is acquiring UK rival Yodel in a £100 million deal, combining the home delivery and collection networks to create one of the largest logistics groups in Britain. InPost, which has ...

17 Apr 2025 at 11:34

Evri and Yodel at bottom of delivery firm customer satisfaction survey – Ofcom

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the regulator has found. Amazon and FedEx have jointly taken the top spot in Ofcom’s customer satisfaction ...

22 Oct 2025 at 11:41

Parcel problems reach record as 15 million people are let down on the doorstep

More than a third of people experienced a problem with their most recent parcel delivery across a market that is “broken”, Citizens Advice has said. Yodel trails behind in the annual parcel league table compiled by the ...

19 Nov 2025 at 00:01

World

Swiss seek recognition from Unesco as yodelling tradition turns modern

Switzerland’s government is looking for a shout-out from UN cultural agency Unesco to include the tradition of yodelling on its list of intangible cultural heritage. A decision is expected by the end of the year. ...

05 Nov 2025 at 10:39

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