Ombudsman sees 31% increase in complaints from Kilkenny in 2023

The Ombudsman, Ger Deering, received 52 complaints about public services from people in Kilkenny during 2023.

The Ombudsman received more than 4,700 complaints in 2022, with 38 complaints coming from people in Kilkenny.

This represents a 31% increase in complaints originating from Kilkenny year-on-year.

People in Kilkenny complained about a number of issues including social welfare payments and disability services but also about services provided by local public bodies, including Kilkenny County Council and local public hospitals.

The Ombudsman’s Office marks 40 years in existence in 2024.

Ombudsman Ger Deering said that people should not be afraid to complain.

"In most cases people’s dealings with public services go well," he said.

"However, when something goes wrong we should complain.

"This gives the opportunity for the public body to not only rectify the individual mistake, but to help improve itsoverall service."

What does the Ombudsman do?

The Ombudsman investigates complaints about public services provided by government departments, county councils, the HSE and most public bodies.

The Ombudsman is independent of government and provides a free and impartial service for dealing with complaints about most providers of public services.  

How do you complain to the Ombudsman? 

The Ombudsman can investigate your complaint once you have complained to the service provider whose action or decision has affected you.  

The easiest way to make a complaint to the Ombudsman is through its website: www.ombudsman.ie 

You can also write to the Office of the Ombudsman at: 6 Earlsfort Terrace, Dublin 2, D02 W773 or you can call 01 639 5600.