All the updated news related to consumer rights

All the news related to consumer rights updated in real time

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Catalogue Easylife fined £1.48m for using personal details to sell health items

Catalogue retailer Easylife has been fined £1.48 million for using customers’ personal details to try and sell them health products without consent. The Information Commissioner’s Office (ICO) fined Easylife £1.35 million for using the information ...

06 Oct 2022 at 10:45

Life

Would you be covered if you had a sudden dip in income?

With everyday living costs putting a strain on incomes, many households have found it tricky keeping their finances ticking over in recent years. But, even if you’re financially on track, a sudden unexpected financial hit, perhaps due to illness, ...

08 Nov 2024 at 08:45

Households to face average £86 hike to water bills next year alone

Households in England and Wales will see their water bills increase by an “extortionate” average of £86 next year alone, as firms faced accusations of years of under-investment in their crumbling infrastructure. Regulator Ofwat said it will ...

19 Dec 2024 at 10:45

Life

What are your rights for returning Christmas purchases and gifts?

Christmas gifts are great to give and receive, but, sadly, not all purchases will be appreciated – and some may not even be up to scratch. But all is not lost, as you may be able to get your money back, or at least have an exchange. Rights ...

15 Dec 2023 at 07:45

Personal Finance

Car loans: Why could drivers still get compensation after court ruling?

Millions of UK motorists could be eligible for payouts worth hundreds of pounds after regulators announced an industry-wide compensation scheme. It came after a landmark Supreme Court ruling over whether motor finance firms complied with ...

04 Aug 2025 at 12:37

Drivers should be ‘very pessimistic’ over car finance claims, say lawyers

Drivers should be “very pessimistic” about getting any compensation for taking out a car loan after a landmark ruling by the Supreme Court, experts have warned. Industry analysts also said on Friday that banks will “breathe a sigh of ...

01 Aug 2025 at 19:07

Personal Finance

Motor finance victims urged to complain as compensation could hit £18bn

Millions of drivers could be owed a share of up to £18bn after the Financial Conduct Authority (FCA) announced it will consult on an industry-wide compensation scheme. Motorists could receive a pay-out after it emerged many motor ...

04 Aug 2025 at 00:01

Many smart devices gathering ‘excessive’ amounts of personal data, says Which?

Many smart devices including TVs, speakers, air fryers and smartwatches are making “excessive” requests for access to user data, a new study from Which? has said. The consumer group has tested and rated a range of popular smart ...

05 Nov 2024 at 14:16

Maximum ticket price proposal tabled in Parliament after Oasis backlash

Fans would be guaranteed to know the maximum ticket price at the beginning of the buying process under a proposed law tabled following the Oasis backlash. The Sale of Tickets (Sporting and Cultural Events) Bill has been put ...

21 Oct 2024 at 00:01

Drivers made to wait until December 2025 on car finance claim responses

Drivers who may have been mis-sold car finance deals could have to wait until December 4 next year for compensation, after regulators gave firms more time to respond to complaints. The Financial Conduct Authority (FCA) ...

24 Sept 2024 at 15:01

Google ordered to open app store to rivals by US judge

Google has been ordered to open up its app store to rivals following a major court case in the US. Last year, a federal judge ruled the tech giant was running an illegal monopoly in how it controlled the distribution ...

08 Oct 2024 at 09:51

What compensation can I claim for train disruption?

Passengers are entitled to compensation for delayed and cancelled trains. Here, the PA news agency answers 13 key questions about making a claim. – How much am I entitled to? This depends on how long you were ...

06 Dec 2024 at 10:36

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