All the updated news related to consumer rights

All the news related to consumer rights updated in real time

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Catalogue Easylife fined £1.48m for using personal details to sell health items

Catalogue retailer Easylife has been fined £1.48 million for using customers’ personal details to try and sell them health products without consent. The Information Commissioner’s Office (ICO) fined Easylife £1.35 million for using the information ...

06 Oct 2022 at 10:45

Scotland

Independent body launched to protect rights of consumers

A “vital” independent body has been launched in Scotland to protect the rights of consumers. Consumer Scotland, set up under the Consumer (Scotland) Act 2020, is independent of Government and is accountable to the Scottish Parliament. The expert ...

22 Jun 2022 at 13:41

Life

What are your rights for returning Christmas purchases and gifts?

Christmas gifts are great to give and receive, but, sadly, not all purchases will be appreciated – and some may not even be up to scratch. But all is not lost, as you may be able to get your money back, or at least have an exchange. Rights ...

15 Dec 2023 at 07:45

Nike and Sky ads banned over misleading ‘dark pattern’ tactics

Adverts for Nike and Sky have been banned for using so-called “dark pattern” tactics designed to lead consumers to unintentionally spend money. In the case of Nike, the footwear giant advertised a shoe at a low price, causing consumers to ...

25 Sept 2024 at 00:01

Energy price comparison websites set for new regulations

Price comparison websites and energy brokers will be regulated in a bid to end their alleged “license to scam”, the energy consumers minister has said. Miatta Fahnbulleh said a new framework to regulate third-party intermediaries (TPIs) ...

23 Sept 2024 at 10:05

Drivers made to wait until December 2025 on car finance claim responses

Drivers who may have been mis-sold car finance deals could have to wait until December 4 next year for compensation, after regulators gave firms more time to respond to complaints. The Financial Conduct Authority (FCA) said it is ...

24 Sept 2024 at 15:01

Personal Finance

‘Major step forward’ for bank transfer fraud victims as new refund rules launch

New rules requiring banks to reimburse people who have been tricked into transferring money to a fraudster have been hailed as “a major step forward”. Under the shake-up, banks must reimburse authorised push payment (APP) fraud ...

07 Oct 2024 at 00:01

Google ordered to open app store to rivals by US judge

Google has been ordered to open up its app store to rivals following a major court case in the US. Last year, a federal judge ruled the tech giant was running an illegal monopoly in how it controlled the distribution of apps ...

08 Oct 2024 at 09:51

Government cracks down on dangerous fake car parts

The Government has warned motorists of the life-threatening dangers of buying fake parts for their vehicles, as one in six motorists said they had purchased a counterfeit part in the last year. Items crucial for safety such ...

21 Oct 2024 at 09:43

Maximum ticket price proposal tabled in Parliament after Oasis backlash

Fans would be guaranteed to know the maximum ticket price at the beginning of the buying process under a proposed law tabled following the Oasis backlash. The Sale of Tickets (Sporting and Cultural Events) Bill has been ...

21 Oct 2024 at 00:01

City

Ofgem boss demands new powers to recoup cash when energy firms collapse

The boss of energy regulator Ofgem has called for more powers to make sure customers rather than investors get compensated when suppliers go bust. Jonathan Brearley said shareholders of some firms “took advantage” of ...

22 Jan 2025 at 18:03

Personal Finance

Number of misleading financial ads removed by watchdog doubled last year

More than double the number of money-related adverts were banned or changed by the financial watchdog in 2024 compared to the previous year. The Financial Conduct Authority (FCA) said it intervened on just under 20,...

07 Feb 2025 at 14:26

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