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Shell received most home broadband complaints in final quarter of 2021 – Ofcom

Shell Energy generated the most complaints about home broadband in the final three months of last year, new figures show. Regulator Ofcom said the company had generated 15 complaints for every 100,000 customers served between October and December ...

27 Apr 2022 at 13:25

Virgin Media says internet access restored after broadband outage

Virgin Media said it has restored broadband to customers after a widespread outage on Tuesday morning left people struggling to access the internet. The telecoms provider said at around 11.30am that it had fixed the problems which first started ...

04 Apr 2023 at 13:55

Major internet outages as Virgin Media reports ‘problem’

A major outage has affected customers of Virgin Media on Tuesday morning, making it difficult to access the internet. Problems first started at around 2am, according to data from Downdetector, a site which tracks outages. At that point there ...

04 Apr 2023 at 09:03

Big broadband firms ‘mediocre at best’ ahead of inflation-busting price rises

The biggest broadband firms are providing a service that is “mediocre at best” as consumers brace themselves for inflation-busting price increases. TalkTalk has been rated the worst major broadband provider, losing out to smaller firms such ...

29 Mar 2023 at 00:01

Big four broadband firms beaten by smaller rivals in latest Which? survey

The UK’s four biggest broadband providers have been beaten by smaller rivals in the latest customer survey carried out by consumer champion Which?. The group’s latest broadband rankings placed Virgin Media, Sky, BT and TalkTalk below ...

28 Mar 2024 at 00:01

Gamers cut spending to keep playing as cost of living rises

Gamers are changing their behaviour in the face of the rising cost of living, with many cutting back on new game purchases or playing later at night to avoid peak electricity costs, research shows. A study of more than 2,000 UK ...

03 Nov 2022 at 01:01

TalkTalk and Shell receive most broadband complaints – Ofcom

Customers complained nearly twice as much about their broadband from TalkTalk and Shell Energy, new figures show. Communications regulator Ofcom said that it had been sent 17 complaints for every 100,000 customers that the ...

08 Feb 2022 at 14:55

Watchdog rules against six broadband providers over mid-contract price rise ads

The advertising watchdog has ruled against six of the UK’s biggest broadband providers after they all failed to make mid-contract price increases clear to consumers. The Advertising Standards Authority (ASA) said that BT, ...

09 Oct 2024 at 00:01

TalkTalk and O2 top Ofcom quarterly complaints figures

TalkTalk was the most complained-about broadband provider and O2 continued to attract the most complaints among mobile firms, latest Ofcom figures show. There was a slight decrease in the number of complaints made ...

13 Feb 2025 at 16:40

Major broadband providers outperformed by smaller rivals in annual survey

Major broadband providers including BT, Sky, TalkTalk and Virgin Media have been outperformed by smaller rivals in an annual customer satisfaction survey. Which? has advised unhappy customers to shop around for ...

20 Mar 2025 at 00:01

Ofcom reveals which UK broadband providers attracted the most complaints

EE, TalkTalk and Vodafone were Britain’s most complained about broadband providers, according to latest Ofcom figures. The watchdog said its latest data, covering the quarter from July to September last year, ...

19 Feb 2026 at 13:55

Broadband and mobile firms pledge to stop unexpected bill increases

Major broadband and mobile providers have pledged to stop unexpected bill increases by making pricing clearer for consumers at the point of signing up. Providers will also make it easier for vulnerable ...

11 Feb 2026 at 16:25

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