Letterkenny UH has its first Patient Advice and Liaison Service Coordinator
"My role involves ensuring that the patient's voice is heard either through the patient directly or through a nominated representative"
Angela McCloskey has just been appointed to the role of Patient Advice and Liaison Service (PALS) Coordinator at Letterkenny University Hospital.
She spent 19 years working as a radiographer there prior to her appointment as PALS Coordinator.
The Patient Advice and Liaison Service Coordinator acts as a visible focal point for patients, families and carers and is often the main contact within the hospital. They help to resolve issues for patients and their families and work towards improving the patient experience at any available opportunity.
“Within the hospital every contact we have with a patient can have a lasting impact and I try and make that contact as positive as possible. My role involves ensuring that the patient's voice is heard either through the patient directly or through a nominated representative, says Angela.
“If a patient wants to provide feedback or make a comment about the hospital and the care they received, I can assist them in doing so, or refer them to the appropriate person who will be able to assist them further.”
Hospital general manager, Sean Murphy said this is the first appointment of a PALS Coordinator to Letterkenny University Hospital.
"I am delighted to welcome Angela to the role. PALS Coordinators have a very important function as they help to embed the voice of the patient in the workings of the hospital.
"Patients are at the centre of everything we do and through the PALS service we can learn more about the patient experience and put plans in place to make necessary improvements,” he says.