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Covid-19 issues behind record high in complaints to firms, survey finds

A record 13% of people have made a complaint to a company in the past year, a long-running customer satisfaction survey has found. Covid-19-related product availability and service reliability issues are behind the slew of problems, according to the ...

25 Jan 2022 at 01:25

Personal Finance

Banks apologise to customers following disruption to services on Tuesday

First Direct and HSBC UK have apologised after disruption to their services on Tuesday morning. First Direct, which is a division of HSBC UK Bank, had issues with its online and mobile banking from 7am, with these services recovering from 10am. ...

25 Apr 2023 at 11:56

Banks unveil plans to boost savings rates

HSBC UK and First Direct have unveiled plans to boost savings rates. Customers with HSBC UK accounts will see some savings interest rates increase from Friday June 30, alongside a change to increase the higher-paying tier on the bank’s online ...

29 Jun 2023 at 19:48

Halifax, NatWest and First Direct join stream of lenders cutting mortgage rates

Personal Finance

Halifax and First Direct join other lenders in announcing mortgage rate cuts

Halifax, NatWest and First Direct are among a stream of major lenders announcing cuts to their mortgage rates. Halifax said it is reducing five-year fixed-rate mortgages by up to 0.71 percentage points, and two-year fixed-rate loans will ...

10 Aug 2023 at 17:36

Personal Finance

£200 current account switching offer launched by HSBC as competition intensifies

HSBC UK has launched a new £200 current account switching offer and is boosting some savings rates, as the battle to attract customers heats up. The switching offer is available on the bank’s Advance or Premier Bank Account for people ...

17 Apr 2023 at 13:53

Personal Finance

First Direct unveils sub-4% mortgage rates

First Direct has announced rate cuts across its fixed-rate repayment mortgage range, with deals below 4% set to be available from Friday. The announcement was made following rate cuts from other lenders this week, including HSBC UK ...

04 Jan 2024 at 14:36

Personal Finance

Halifax, First Direct and HSBC UK among lenders cutting mortgage rates

Major lenders have announced new mortgage rate cuts, widening the choice for borrowers searching for deals under the 5% mark. First Direct announced rate cuts of up to 0.40 percentage points from Tuesday. Halifax also announced ...

14 Nov 2023 at 14:16

Personal Finance

First Direct relaunches its offer of £175 to switch current account

First Direct has relaunched its £175 cash-to-switch incentive on current accounts, at a time when many similar offers have vanished from the market. The bank said it previously saw significant take-up of the incentive when it ...

07 May 2024 at 00:01

Personal Finance

Cash to switch offers on current accounts disappear

Current account customers looking to switch their provider will find that several offers of free cash have recently vanished, according to a financial information website. A £175 switching offer from First Direct which ...

23 Apr 2024 at 14:11

HSBC, First Direct and Metro Bank join anti-scam phone service

HSBC UK, First Direct and Metro Bank have become the latest firms to join an anti-scam service that allows people to quickly reach their bank when they receive a suspicious or fraudulent phone call. Called 159, the ...

06 Sept 2022 at 01:01

Personal Finance

New scheme to support renters launched by First Direct and Shelter

Renters will be able to access free, specialist support with housing, debt and welfare issues under a new initiative from First Direct, which has partnered with housing and homelessness charity Shelter. The Home ...

18 Oct 2022 at 11:41

Personal Finance

Boost for savers as banks unveil new deals

Savers are being offered a boost as some banks unveiled new deals on Friday. First Direct is launching a one-year fixed-rate savings account with a rate of 4.60% AER (annual equivalent rate), from Tuesday May ...

26 May 2023 at 13:04

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