All the updated news related to shell energy

All the news related to shell energy updated in real time

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City

Shell Energy to pay £500,000 after overcharging thousands of price cap customers

Shell Energy is to pay more than £500,000 after overcharging thousands of customers for their gas and electricity since the energy price cap was put in place over three years ago. The business will be forced to return £106,000 to the 11,275 ...

25 Aug 2022 at 10:52

News

Energy suppliers granted £1.8 billion for taking on customers from failed firms

Energy suppliers that took on the customers of their failed rivals will be able to claim back more than £1.8 billion by adding it to the bills of households and businesses. Regulator Ofgem said it had approved payments to eight different ...

22 Dec 2021 at 18:20

Ofcom tells Shell Energy to ‘get a grip’ on broadband and landline complaints

Ofcom has urged Shell Energy to “get a grip” on broadband and landline complaints after the firm attracted significantly higher volumes than other providers. BT Mobile, Virgin Mobile and iD Mobile are the most complained-about mobile ...

26 Jan 2023 at 11:06

Shell plans strategic review of energy supply business which employs 2,000 in UK

Oil giant Shell has raised questions about the future of its energy supply business which employs thousands of people in the UK as companies continue to struggle in a tough market. Shell said it will launch a “strategic review” of ...

26 Jan 2023 at 17:10

Shell Energy generates most broadband and home phone complaints to Ofcom

Shell Energy generated the most customer complaints about broadband and landlines between April and June this year, new figures from telecoms regulator Ofcom show. For its broadband services, the firm generated 31 complaints per ...

18 Oct 2022 at 11:33

City

Ofcom probes Shell Energy over missing communication with broadband customers

Shell Energy is being investigated by the communications regulator for not alerting customers that their broadband contracts were coming to an end. The company said that it had alerted Ofcom to problems in how it communicated ...

29 Apr 2022 at 13:55

Shell received most home broadband complaints in final quarter of 2021 – Ofcom

Shell Energy generated the most complaints about home broadband in the final three months of last year, new figures show. Regulator Ofcom said the company had generated 15 complaints for every 100,000 customers served ...

27 Apr 2022 at 13:25

City

Shell profits expected to dip from recent highs after gas price drop

New chief executive Wael Sawan is unlikely to be introduced to shareholders alongside another set of record profits, but Shell will have continued to benefit from massively high energy prices in the last months of ...

27 Jan 2023 at 13:20

TalkTalk and Shell receive most broadband complaints – Ofcom

Customers complained nearly twice as much about their broadband from TalkTalk and Shell Energy, new figures show. Communications regulator Ofcom said that it had been sent 17 complaints for every 100,000 ...

08 Feb 2022 at 14:55

Broadband customers plagued by issues despite inflation-busting price hikes

More than half of broadband customers have experienced problems with their connection over the past year, despite providers inflicting inflation-busting price hikes, a survey suggests. The latest ...

04 Jul 2023 at 00:01

City

Ovo Energy set to bid for Shell’s 1.4 million domestic customers

Ovo Energy is reportedly planning to take over the UK arm of Shell’s domestic energy supplier weeks after the oil giant said it was reviewing the future of the business. Sky News reported that ...

29 Mar 2023 at 11:42

‘Robust action’ to follow if energy direct debit increases are unfair – Ofgem

“Robust enforcement action” will be taken if energy companies are found to have treated consumers unfairly when increasing direct debit payments, officials from the regulator Ofgem have said. ...

10 May 2022 at 12:55

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